Cancellation / Rescheduling Policy
Do note that any class cancellation / rescheduling must be done at least 72 hours in advance or the course credit will be forfeited. Allowances for last minute cancellations/changes are possible for medical reasons with a valid medical certificate (MC). Do inform us at least an hour prior to the commencement of the session via our whatsapp or email.
Refund Policy
There will be no refund or make-up for lessons missed, unless a valid reason of illness, official school activities or official overseas trips is given with documentary proof for verification. Personal reasons are not accepted for refunds or make-up lesson requests. Refunds will be made in course credits for booking for future courses.
Make-Up Policy
Make-up sessions are subjected to the availability and timings of other classes. A student who wishes to attend a make-up lesson must first contact our centre staff so that arrangements to attend a make-up lesson can be made for him/her. The final decision for the make-up session will be decided upon by Nullspace.
Late Pick-Up Policy
If you will be late in picking up your child after class, do inform us early so that arrangements can be made. There is a 10 mins grace period for pick up of child after class. If you require our staff to wait with your child for your pick up past the grace period, we reserve the right to levy a late charge of $1 per minute.
Privacy Policy
You may refer to our privacy policy page for more information.
General
What are your operating hours and how do we contact you?
If you would like to visit any of our centres and speak to someone there, you are strongly encouraged to book an appointment before coming down as our centres will only be open during specific class timings. Should you have any enquiries, do not hesitate to reach out to us via WhatsApp (+65 9066 3641) or email (learn@nullspace.co).
Our WhatsApp hotline is manned by our centre manager from 10am to 6pm on Tuesday to Friday, and from 9am to 1pm on Saturday.
More information available at our Contact Us page.
Do you offer any free trials?
We do not offer any free trials but interested students are welcome to visit our centres and observe how our classes are being conducted. New students are generally encouraged to attend at least 4-5 sessions of our course offerings for a better assessment of their abilities and interests, and to have a better understanding of what will be covered in the programme.
Do you accept any other payment modes (apart from credit card)?
By default, payment is done by credit card on our online registration system.
Should you prefer an alternative payment mode, we also accept the following payment methods. Do key in your child’s name under the payment comment.
- Fund Transfer: DBS Current 0669023901
- PayNow or PayLah! mobile app by scanning the following QR code, or input our Company UEN (201309811C)
What is the difference between the weekly term classes and holiday classes?
The lesson curriculum for the weekly term classes and holiday classes are the same. The main difference is in the delivery format of the sessions. Weekly term classes are held on a weekly basis (once a week), whereas our holiday programmes are held consecutively over 4 days (Monday to Thursday).
What is the instructor to student ratio?
We maintain a small instructor to student ratio of 1:5 to provide your child with an optimal learning experience.
Does my child need to have any prior Robotics or Coding experience to attend the classes?
No. We welcome all kids – with or without prior experience – to join our programmes and be introduced to the world of Robotics & Coding. Our curriculum is designed to be progressive, such that students with no background experience can join from the introductory levels of each course, and progress their way to intermediate and advanced levels of the courses upon passing an assessment at the end of each level.
What does my kid need to bring on the first lesson?
- Writing Materials
- Water Bottle
- Jacket (in case the air conditioning is too strong)
- Light Snacks (we provide our students with oreo’s as part of their snack breaks but feel free to bring your own!)
Apart from the items listed above, we will provide our students with the necessary equipment and lesson materials for our classes.
Are we allowed to bring home the robots built at the end of each course?
In general, the robotics kit and laptops provided during the classes are not allowed to be brought home unless stated otherwise. For the Inventor Certificate Programme (Arduino Microcontroller), each student will be given their own Arduino Starter Kit (worth $49.90) on their first arduino lesson. They will be required to bring and use their own kit for subsequent lessons and courses.
Will there be a break time given during the classes?
We provide our students with a 5-10 minute break during the midway point of the session. We provide our students with light snacks (Oreos) during the breaks. Should your kid have any dietary preferences, you are strongly encouraged to pack your own snacks for him/her.
What are the course fees like?
Our fee for a 10 hour programme is about $520, no additional registration or admin fee. For greater savings, you may purchase a course package that can be shared used between 2 or more siblings concurrently. For more information, please visit our Course Package & Pricing page.
