Return & Refund Policy

Last Updated: 11 Jun 2026

Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned with all original packaging, accessories, manuals, and documentation.
Proof of purchase (order confirmation or receipt) must be provided.
The item must not show signs of misuse, modification, or damage caused after delivery.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Opened software licenses or digital products.
Custom-made or special-order items.
Consumable items that have been opened or used.
Items damaged through improper use or handling by the customer.
Clearance, sale, or promotional items unless defective.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged during delivery, or incorrect, please contact us within 7 days of receiving your order.

Please include:

Your order number
A description of the issue
Clear photos or videos showing the defect or damage

We will assess the issue and may offer a replacement, exchange, repair, or refund where appropriate.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the outcome.

If approved:

Refunds will be processed to the original payment method.
Processing times may vary depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We only replace items that are defective, damaged, or supplied incorrectly.

If a replacement item is available, we will arrange an exchange. If the item is no longer available, we may offer a refund or store credit.

6. Return Shipping

Unless the return is due to our error or a defective product:

Customers are responsible for return shipping costs.
We recommend using a trackable shipping service for higher-value items.
We are not responsible for items lost during return transit.

7. How to Request a Return

To initiate a return, please contact:

Email: learn@nullspace.co

Please include your order number and details of the item you wish to return.

8. Contact Us

If you have any questions regarding this policy, please contact us at: